fchai Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how fchai ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects personal information of individuals ("you", "your", "Player", "User") who access or use our online gaming platform at fchai.cam, including all related websites, mobile applications, and services (collectively, the "Platform" or "Services").

fchai is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as all applicable Philippine data protection legislation. This Policy explains your privacy rights and how the law protects you when you use fchai Services.

By registering an account, accessing our Platform, or using any fchai Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, you must not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an fchai account or use our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Account Registration Information: Full legal name, date of birth, gender, email address, Philippine mobile phone number, residential address, username, password, and security questions/answers.
• Identity Verification Documents: Government-issued identification documents such as Philippine passport, driver's license, postal ID, voter's ID, or other documents required to verify your identity, age, and address in compliance with Know Your Customer (KYC) and anti-money laundering regulations.
• Financial Information: Payment method details including bank account information, GCash or PayMaya account numbers, credit/debit card information (processed through secure third-party payment processors), cryptocurrency wallet addresses, and transaction history.
• Communication Data: Information contained in communications you send to fchai customer support, including live chat transcripts, emails, phone call recordings, and any attachments or documents you provide.
• Optional Profile Information: Additional information you choose to provide such as profile pictures, gaming preferences, communication preferences, and marketing opt-in/opt-out choices.

2.2 Information Automatically Collected

When you access or use fchai Services, we automatically collect certain technical and usage information through cookies and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Connection Information: IP address, internet service provider, geographic location (city/region level), timezone, and language settings.
• Usage Data: Pages visited, features used, games played, betting activity, time spent on Platform, navigation paths, clickstream data, and interaction with content or advertisements.
• Gaming Activity: Game selections, bet amounts, win/loss records, bonus usage, wagering patterns, session duration, and gameplay statistics.
• Technical Data: Browser cookies, pixel tags, web beacons, log files, and other tracking technologies that help us understand how you interact with our Platform.

2.3 Information from Third-Party Sources

fchai may receive information about you from third-party sources to verify your identity, prevent fraud, or fulfill our legal obligations:

• Payment processors (GCash, PayMaya, banks) confirming transaction authenticity and account ownership
• Identity verification services validating government-issued identification documents
• Credit reference agencies assessing financial stability and fraud risk
• Publicly available sources and databases for anti-money laundering and sanctions screening
• Marketing partners providing anonymized demographic or interest data (with your consent)

3. How We Use Your Information

fchai uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your fchai account
• Process account registration and identity verification
• Enable access to games, sports betting, and other Platform features
• Process deposits, withdrawals, and other financial transactions
• Maintain accurate transaction records and account balances
• Provide customer support and respond to inquiries
• Send service-related communications (transaction confirmations, account notifications, security alerts)

3.2 Legal and Regulatory Compliance

• Verify your age (minimum 21 years) and eligibility to use gambling services
• Comply with PAGCOR licensing requirements and Philippine gambling regulations
• Fulfill Know Your Customer (KYC) and anti-money laundering (AML) obligations
• Detect, prevent, and investigate fraud, money laundering, and prohibited activities
• Respond to law enforcement requests, court orders, and legal process
• Maintain records as required by applicable laws and regulations
• Conduct internal audits and compliance monitoring

3.3 Platform Improvement and Security

• Monitor, analyze, and improve Platform performance and user experience
• Develop new features, games, and services based on user preferences
• Detect and prevent security threats, hacking attempts, and technical issues
• Identify and correct software bugs or operational problems
• Conduct data analytics to understand user behavior and preferences
• Perform testing and quality assurance activities

3.4 Marketing and Promotional Activities (With Your Consent)

• Send promotional offers, bonuses, and special deals tailored to your interests
• Provide personalized game recommendations based on your playing history
• Notify you about tournaments, competitions, and special events
• Deliver targeted advertising on fchai Platform and partner websites
• Conduct surveys, research, and gather feedback to improve services

You may opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out does not affect service-related communications.

3.5 Responsible Gaming

• Monitor gaming behavior to identify signs of problem gambling
• Implement deposit limits, loss limits, and self-exclusion requests
• Provide reality checks and session time reminders
• Enable cooling-off periods and account restrictions when requested
• Maintain records of responsible gaming interventions

4. Legal Basis for Processing

Under the Philippine Data Privacy Act and applicable data protection laws, fchai processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for processing your personal information for specific purposes, such as marketing communications and optional profile features.
• Contractual Necessity: Processing is necessary to fulfill our Terms and Conditions with you, including account creation, transaction processing, and service provision.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and internal analytics, provided these interests do not override your fundamental rights and freedoms.

You have the right to withdraw consent or object to processing based on legitimate interests at any time, subject to legal and contractual restrictions.

5. Information Sharing and Disclosure

fchai does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform functions on our behalf and are contractually obligated to protect your information:

• Payment processors (GCash, PayMaya, banks, cryptocurrency exchanges) for transaction processing
• Game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, etc.) for game delivery and functionality
• Identity verification services for KYC and age verification
• Cloud storage and hosting providers for data storage and platform infrastructure
• Customer support platforms for helpdesk and live chat services
• Analytics providers for usage statistics and platform optimization
• Marketing and communication platforms for email delivery and promotional campaigns

5.2 Legal and Regulatory Authorities

We disclose information when legally required or necessary to:

• Comply with PAGCOR reporting requirements and regulatory investigations
• Respond to valid legal process (subpoenas, court orders, search warrants)
• Cooperate with law enforcement agencies investigating criminal activity
• Report suspicious transactions to Anti-Money Laundering Council (AMLC)
• Provide information to tax authorities as required by Philippine tax law

5.3 Business Transfers

If fchai undergoes a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.

5.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as participating in partner promotions or connecting your fchai account with third-party services.

6. Data Security Measures

fchai implements comprehensive technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and fchai servers is protected by 256-bit SSL/TLS encryption, the same security standard used by Philippine banks for online banking.
• Secure Storage: Personal information is stored in encrypted databases hosted on secure servers with restricted access controls.
• Access Controls: Only authorized fchai personnel with legitimate business need can access personal information. All access is logged and monitored.
• Authentication: Strong password requirements, optional two-factor authentication, and session management prevent unauthorized account access.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect against external threats.
• Employee Training: All fchai staff receive mandatory data protection training and are bound by confidentiality obligations.
• Vulnerability Management: Regular security assessments, penetration testing, and prompt patching of identified vulnerabilities.
• Incident Response: Established procedures for detecting, responding to, and reporting data breaches in accordance with Philippine law.

Despite these measures, no internet-based system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify fchai immediately of any suspected unauthorized access.

7. Data Retention Periods

fchai retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal information is retained for the duration of your active account relationship with fchai.
• Closed Accounts: After account closure, we retain identification documents, transaction records, and gaming history for seven (7) years to comply with PAGCOR requirements, anti-money laundering regulations, and tax laws.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to respect your preferences.
• Technical Data: Server logs and analytics data are typically retained for 90 days to 2 years depending on business and security needs.
• Legal Holds: Information subject to ongoing legal proceedings, investigations, or disputes is retained until resolution, regardless of standard retention periods.

After applicable retention periods expire, personal information is securely deleted or anonymized beyond recognition.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to obtain confirmation that fchai processes your personal information and to access such information. You may request copies of the personal data we hold about you.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You have the right to request deletion of your personal information when it is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. This right is subject to legal retention requirements described in Section 7.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes, processing based on legitimate interests, or automated decision-making including profiling.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such information to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

8.7 Right to Lodge Complaint

If you believe fchai has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact fchai's Data Protection Officer using the contact information in Section 13. We will respond to your request within thirty (30) days.

9. Cookies and Tracking Technologies

fchai uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, account authentication, and security. These cannot be disabled.	Session/Persistent
Performance Cookies	Collect anonymous usage statistics to improve Platform performance and user experience.	Up to 2 years
Functionality Cookies	Remember your preferences, settings, and language choices for a personalized experience.	Up to 1 year
Marketing Cookies	Track your activity to deliver relevant advertisements and measure campaign effectiveness.	Up to 1 year

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain Platform functionality. For more information on managing cookies, visit your browser's help section.

10. International Data Transfers

fchai primarily serves Filipino players and stores data within the Philippines. However, some of our service providers and game partners operate globally, which may result in your personal information being transferred to, stored in, or accessed from countries outside the Philippines.

When international data transfers occur, fchai ensures adequate protection through:

• Standard contractual clauses approved by the National Privacy Commission
• Verification that recipient countries provide adequate data protection standards
• Binding corporate rules for transfers within affiliated entities
• Explicit consent for transfers where required

By using fchai Services, you acknowledge and consent to such international transfers where necessary for service provision.

11. Children's Privacy

fchai Services are strictly intended for individuals aged 21 years and older, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information and terminate the associated account.

If you are a parent or guardian and believe your child under 21 has provided personal information to fchai, please contact us immediately so we can take appropriate action.

12. Changes to Privacy Policy

fchai reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made.

For material changes that significantly affect your privacy rights, we will provide prominent notice through email or Platform notification at least thirty (30) days before the changes take effect. Your continued use of fchai Services after such notice constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or fchai's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the fchai Platform
• Data Subject Rights Requests: [email protected]

We aim to respond to all privacy-related inquiries within thirty (30) days. For complaints regarding data protection violations, you may also contact the National Privacy Commission:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Website: privacy.gov.ph
• Email: [email protected]